Facilities Managers: Their Importance And Key Traits To Know
The work of a facilities manager integrates people, process, place and technology – their responsibilities are too broad to define on the spot. With a role that touches on multiple disciplines to ensure the safety and functionality of a space, the duty of a facilities manager is not as clear-cut. Essentially, their work goes beyond the label of ‘managing facilities’.
However, what is evident is that the work of these professionals is crucial to running a built environment efficiently, day in and day out. Whether your company falls under retail, industrial and manufacturing, healthcare or education, read on to learn about what facilities managers can do to elevate your business.
What is a facilities manager?
A facilities manager is responsible for maintaining an organisation’s hard and soft management facilities. Generally, this includes the building itself and other amenities that involve built infrastructure. In addition, they are tasked with meeting the legal requirements and safety standards to keep operations smooth while steering employees away from potential danger.
Depending on the given facility and business, facility managers may be required to shoulder extra responsibilities specific to that industry. But, in general, they are in charge of handling the management of the following:
• Schedule and plan the periodic building upkeep
• Manage the contractual or legal matters with the staff and third-party suppliers
• Provide the necessary equipment and amenities
• Ensure compliance with established health and safety regulations
• Implement security measures within the premises
Why are facilities managers important?
The tasks involved in running a business are endless. Between managing clients, customers and other stakeholders, there are countless tasks to complete across both budding and well-established businesses. This is where facilities management comes in: a team of facilities managers can maximise a range of operational-related tasks, including designing the workplace layout, maintaining workplace hygiene, and safeguarding the employee’s productivity.
In fact, 73% of the participants in a 2019 workplace survey indicated that well-managed office space was the key factor in improving their performance. Without a qualified facilities manager, companies are susceptible to a myriad of issues in their office buildings. Small interruptions can lead to more significant issues – namely, workplace-related incidents or impacting the staff’s health.
Essential traits to look for when hiring a facilities manager
To keep employees safe and happy, operations running, and the built environment ready for work, enlisting the help of a facilities manager is undeniably crucial. Seeking a facilities manager you trust offers you more headspace to focus on strategising your business. To get you started, here are some of the top traits to look for when choosing your facilities manager.
1. Strategic individuals
A capable facilities manager will take a strategic approach in their responsibilities. With the goal to deliver value to your business, right down to your day-to-day operations, you can entrust your facilities manager with tasks like coordinating desk arrangements and other space utilisation methods.
Moreover, relevant and timely data is something that facilities managers need to utilise when addressing property-related services. Whether it is information from legal or safety concerns, contract terms, financial planning, or building plans, a proficient facilities manager is skilled at analysing information and leveraging them for your top-notch operations.
2. Efficient problem-solvers
Facilities managers need to continuously improve the workspace and set this as a goal at the forefront of their minds. Achieving this requires innovative problem-solving skills to discover better processes for improved efficiency.
In this case, facilities managers help with establishing order in the workplace. Whether it’s submitting a work order request or crafting an emergency action plan, a competent facilities manager can react quickly to a new situation with a comprehensive development process.
Ultimately, to build a conducive and safe environment for the occupants within the space, facilities managers have to think from the employees’ perspective. With that, more than elevating surface-level operations, your facilities manager will also touch on employee engagement and workplace culture.
As such, it’s recommended to look out for people-focused facilities managers and share with them your current challenges – they will factor these in to ensure the offered facilities matches your needs.
When it comes to achieving your business goals, it’s best to let your workforce be supported by reliable facilities managers who can turn your space into one with a competitive advantage. Here at KJFEM, with a belief in performance-based solutions supported by cutting-edge smart technology, we are the one-stop for all of your building and facilities management needs.